There is few reasons why your withdrawal might be rejected. First and most likely valid one is withdrawal of whole balance up to 16 decimals or wallet address you trying to use is wrong or have missing digits or letter.

We are supporting withdrawals up to 6 decimal places. Every other than that will be rejected or stopped for manual approval.

In case you see "Rejected" in withdrawal queue window please verify that :

  • Wallet you provided is correct
  • amount for withdrawal is correct (up to 6 decimal places-example below)

 Once all this is checked and you still having issues please open support ticket and provide:

  • your email 
  • what type of coin you trying withdraw
  • destination address
  • amount up to 6 decimal places.

Once all is provided please wait patiently. We will verify details and process your withdrawal manually.